Dynamic slot scheduling in clinical operations
A leading global life sciences company aimed to accelerate its digital transformation across commercial and clinical departments by replacing its slot planning tool. To better manage clinical slots and improve operational efficiency, the company sought a more flexible, user-friendly, and integrated platform. This transition was designed to enhance usability and streamline slot management, empowering teams to work more effectively and dynamically adapt to the complexities of the business.
Ambition: enhancing flexibility and efficiency in clinical slot management
Adopting the new platform offered a valuable opportunity to improve collaboration between the commercial and clinical teams, despite their distinct processes and workflows. Ensuring seamless alignment between both modules and integrating the system with other digital tools in near real-time would strengthen operational efficiency. Supporting users through training and hands-on experience was key to overcoming the learning curve and unlocking the full potential of the new system.
How we helped
We assisted the client with the end-to-end project, coordinating the discovery, development, and implementation phases of the project. Multiple testing phases, including business simulation testing (BST) and user acceptance testing (UAT), ensured the platform met both functional and user needs. Comprehensive training materials and standard operating procedures empowered users to confidently adopt and effectively utilize the new system, enabling a smooth and efficient transition.
Results
The new clinical slot management system was successfully deployed as a minimum viable product within the established timelines. Comprehensive training and support efforts led to high user adoption rates, with key users providing positive feedback on the system’s usability and functionality. The system’s flexibility and ease of use addressed the organization’s needs, supporting more efficient slot management and positioning the client for further digital advancements.
Ready to improve clinical operations with a digital scheduling solution? Contact us today to learn how we can help you.
