Last update of this privacy statement: 9 June 2020
Moore Belgium attaches great importance to the protection of your privacy, and strives to process your personal data in a transparent and confidential manner in accordance with the applicable regulations.
This privacy statement applies to the website www.moore.be and to all (commercial) relationships between Moore and its customers, prospects and business partners. This privacy statement relates to marketing, including visiting the website or other applications, the organisation of business, the content or marketing events, all forms of information provision via newsletters, articles on the website or via social media, and (customer) relationship management. The customer relationship is governed by a different privacy statement that you can request if you are, or wish to become a customer.
This statement describes, among other things, the types of personal data we collect about you, where we obtain the data from, how we use the data we collect about you, how long we retain your data, to whom we may provide this information, and your rights with regard to the processing of your personal data.
This is the privacy statement of Moore Belgium BV, registered with the Crossroads Bank for Enterprises under number 0406.878.277, RPR Brussels-Dutch-language, with its registered office at 1020 Brussels, Esplanade 1, bus 96, DPO@moore.be.
This statement explains how and why Moore Belgium and its affiliated companies within the meaning of Article 1:20 of the Companies and Associations Code (hereinafter jointly referred to as "Moore" or "we" or "us") process your personal data. These affiliated companies are the following:
The data controller relates to Moore Belgium and/or the companies associated with it, as described above (Moore).
Personal data is any data relating to identified or identifiable natural persons.
An 'identifiable' person is one who can be identified, directly or indirectly, by means of a number or by one or more specific elements characteristic of his or her physical, physiological, psychological, economic, cultural or social identity.
Moore may process the following personal data to the extent and, if relevant, for the purpose referred to in this privacy statement:
First name and surname, gender, date of birth, company, position, etc.
Address, email address, telephone number, possibly other contact details.
Activity, turnover, number of employees, directors and management, shareholders, VAT/KBO registration number, position or professional activity, company name or name of the activity.
Which services or products from Moore are or could be of interest to you or your company. The preferences that are shown from your visit to our websites or applications, as well as preferences or interests that are expressed by participation in business, content or marketing events, but, of course, also from interests that you yourself have indicated or that we determine on the basis of professional social media use.
We process your opinions relating to our products, services and information when they are relevant in a professional context, or in order to provide you with even more targeted information.
This includes data from visits to our websites or other applications, and your surfing behaviour or other online contacts, but also data that we process based on your social media use in a professional context, such as likes, comments or similar.
In principle, we do not process sensitive personal data about you. If this data is actually processed, this is purely for the purpose of general data processing and never with the intention of using this particular data. In principle, we only process personal data that are relevant in a professional context.
Our website and/or our services do not intend to collect information about persons under the age of 13, unless they have parental or guardian consent or we are bound by our legal obligations. However, we cannot verify whether a website visitor is over 13 years of age. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent.
If you believe that we have collected personal information about a minor without this consent, please contact us (see contact details).
Your personal information is usually collected when you decide to provide it to us or our employees. This occurs in the following situations, among others:
We can also supplement your profile with data from our CRM and ERP systems or other internal sources of information.
Moore may also receive your personal data via other sources of information that are publicly accessible, such as the Belgian Official Gazette, your own website or profile, the National Bank, KBO.
Exceptionally, we may obtain information from other databases or sources of information. Before we do so, we check with the providers of these databases or sources to ensure that they comply with the applicable privacy regulations.
We use both paper and digital documents and forms for the collection of data.
When Moore processes personal data, one of the following legal grounds is invoked:
7. The purposes for which personal data are processed
Personal data is processed for:
The way in which your personal details are processed may vary depending on the service Moore provides to you.
Furthermore, your personal data will be used for the application of legal requirements and obligations, and for administrative purposes (accounting, invoicing).
Your data will only be used within Moore. Apart from the exceptions mentioned below, your details will, in principle, not be shared with third parties.
Under no circumstances will your personal data be shared with third parties for purely commercial purposes.
We enter into a processing agreement with the companies/persons who process your data on our behalf in order to ensure the same level of security and confidentiality of your data.
Moore takes all reasonable and appropriate security measures to secure your personal data, at both a technical and organisational level, as well as at an administrative level. In doing so, we take into account the state of the art, the implementation costs, the nature, scope and context of the processing and the probabilities and seriousness of the potential risks as identified by us. In this way, unauthorised access, unwanted destruction, loss or modification of data and data leaks are avoided as much as possible. Systems are continuously monitored and improved so that security can be guaranteed. Nevertheless, no system or procedure can completely exclude the above-mentioned risks.
We retain your personal information for the purpose of providing our newsletters and other promotional or marketing purposes for as long as you wish to receive this information from us. If you decide to unsubscribe or withdraw your consent to our newsletters and other promotional or marketing information, we will no longer use your personal information for this purpose. We may, however, need to keep your personal information for a different purpose (legal obligation).
You have the right to receive confirmation that we process personal data from you, and you have the right to request access to the personal data. Before Moore grants you access to the details, it may ask you for proof of identification.
You can request a free copy of the personal data that Moore processes. If you wish additional copies or if you wish to inspect them repeatedly, Moore may charge a fee for this due to its administrative costs.
You have the right to have your personal data adapted free of charge if it is incorrect or incomplete.
If the processing is based on your consent, you may revoke this consent at any time. This shall not affect the lawfulness of the processing based on your consent prior to its withdrawal, however.
In the following cases, you can request the deletion of your personal data free of charge:
The consequence of such a removal may well be that certain Moore services can no longer be provided.
You have the right to block or limit the processing of your personal data if:
If data processing is restricted, Moore may store the personal data, but may not further process them.
You have the right to object:
If the processing is based on your consent, or on an agreement with Moore, and the processing is carried out using an automatic process, you have the right to obtain your personal data in a structured, commonly used and machine readable format. In such a case, you also have the right to transfer the data in that format to another data processor. If the processing is based on a legal basis other than your consent or your agreement with Moore, the right of transferability does not apply, without prejudice to your other rights.
Moore strives to process your personal data as transparently and correctly as possible. If you still feel that something is wrong, you can always contact our Data Protection Officer via the e-mail address : DPO@moore.be.
You also have the right to lodge a complaint with the supervisory authority, the Belgian Data Protection Authority:
If you wish to exercise one of your above-mentioned rights, you can send your request by registered letter to Moore Belgium, 1020 Brussels, Esplanade 1, bus 96, or by e-mail to DPO@moore.be.
Moore's website contains hyperlinks to other websites. In such cases, we refer you to the privacy policies of these providers. Moore has no control over this.
Moore will review this statement at regular intervals and amend it if necessary. If necessary, the date of any change will be mentioned on its website page. The current statement was last updated on 9 June 2020.
If you have any questions about this privacy statement or about the way in which we collect, use or process your personal data, you can always contact Moore's Data Protection Officer via the e-mail address DPO@moore.be.