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Warehouse layout improvement for a medical supplies distributor

Customer case

Enhancing logistics efficiency

A leading provider of medical supplies and devices was eager to enhance operational efficiency at their distribution center. Recognizing opportunities to maximize storage capacity and streamline inventory management, the company aimed to improve its shopfloor layout to better support growing customer demand. Addressing non-moving inventory and optimizing space utilization were key steps toward driving greater distribution efficiency and service excellence.

Ambition: optimizing distribution center efficiency

Optimizing the distribution center layout presented a valuable opportunity to elevate customer service levels and reduce operational errors in picking and packing. Recent organizational growth—including a strategic acquisition and the implementation of a new ERP system—offered the chance to refine workflows and modernize operations. By addressing layout and storage improvements, the company was well-positioned to enhance service reliability, increase operational efficiency, and support long-term business growth.

How we helped

We supported the design and implementation of a new warehouse layout within six months, optimizing space utilization and improving material flow to address storage and operational inefficiencies. To support ongoing performance improvements, we helped to develop a warehouse analytics dashboard to monitor key metrics such as reliability, leadtime and cost. Additionally, we worked alongside the company to help restructure the logistics team, defining new roles and responsibilities, and provided targeted training to enhance employee capabilities and support the revised layout and processes.

Results

The redesigned layout and structured processes resulted in improved order fill rates, increased productivity, and higher returns on logistics capital employed. Inventory accuracy was enhanced through cycle counting, reducing errors and improving customer satisfaction. Safety and security in the warehouse were also increased, and the new team structure contributed to higher employee retention rates. These changes positioned the client to deliver more reliable service and achieve long-term operational stability.

Ready to enhance distribution efficiency with an optimized warehouse layout? Contact us today to learn how we can help you.