From disjointed efforts to unified collaboration on a supplier platform
A leading manufacturer of industrial tools, equipment and services was focused on enhancing supplier collaboration through a custom-developed platform. Despite their industry leadership, the company faced challenges in maintaining system improvements and adaptability. Coordination between multiple stakeholders, including business and technical teams both internal and external, added to the complexity. The variety of projects, ranging from larger improvements to smaller change requests, integrations and roll-outs, further complicated the process.
Ambition: Streamlined collaboration, Superior performance
Our customer aimed at streamlining collaboration with tier1 suppliers, in order to bring visibility throughout its value chain. With a standardized implementation approach and framework, multiple of its core suppliers were integrated into one common supply collaboration platform. Through enhanced data integration, the company wanted to improve end-to-end coordination of material supplies across the ecosystem.
How we helped: A supplier onboarding framework to drive collaboration
A supplier onboarding framework was tailored to the company's needs. Communication between different teams, and alignment with various internal and external stakeholders enabled smooth and seamless collaboration. Additionally, comprehensive training materials and standard operating procedures (SOPs) were created to support platform adoption and usage.
Results: Streamlined supply workflows and end-to-end collaboration
The implementation of the new framework led to significant improvements in the functionality and usability of the collaboration platform. The streamlined workflow resulted in a more efficient process and faster turnaround times for project completion and change request/issue resolution. Effective training and stakeholder engagement increased user adoption and satisfaction, ensuring that the platform was utilized to its full potential.
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