Sector: Social profit
AGSO Knokke-Heist was established by the municipality of Knokke-Heist for the realisation of urban development projects. Thanks to its businesslike approach, it is able to respond to market developments quickly and with the necessary flexibility. AGSO Knokke-Heist is responsible for urban renewal and development projects in Knokke-Heist, the operation of the municipal water company, the management of the business park, municipal waste management and the Duinenwater site.
Client requirement
AGSO Waterbedrijf Knokke-Heist requested our assistance with various optimisation projects involving its administrative and operational functions.
Approach
An improvement project was implemented, including the following:
- Analysis of the current operation: we examine current processes and identify where there is scope for improvement.
- Drawing up a clear plan: referring to the business strategy, we propose a plan of approach with practical steps to achieve the targeted objectives.
- Implementation of the plan: we can implement the plan, or act as a sounding board, coach or project leader.
Results
- Optimum processes including ERP optimisation
- New organisation structure
- Fully equipped warehouse
- LEAN planning model and reliable audit process
- Motivated employees
Moore Expertise
We completed the following tasks on behalf of AGSO Waterbedrijf Knokke-Heist:
- Process optimisation of administrative and operational processes
- Review of the organisation structure and model
- Training and guidance for employees following their move to a new site
- Integral design of the new warehouse layout, and support with its implementation and structure
- Concept design, detailing and guidance with the introduction of new WMS software
- Training new operational staff in the planning department
- Organising and supervising a mystery audit