Moore
Supply Chain Academy
FAQ

1. Log into your ASCM Account
2. Select the drop down next to your name at the top
3. Select My Account
4. Scroll under Edit Profile

You can adjust last name, address, phone, DOB, and University.

For first name changes, please send a copy of a valid photo ID and ASCM ID to support@ascm.org.

No, ASCM only offers electronic digital versions.

Please login to My Account to view your information.

The Scaled Score Document explains the use of a scaled score system for reporting test performance.

That is very dependent on the individual taking the exam! On average, we recommend 100 hours of study time to pass each certification exam.

Candidates may only dispute an APICS Credential action, decision or determination under the following circumstances:

• Inability to satisfy an APICS credential eligibility requirement, including those related to education or experience
• Inability to successfully pass the credential examinations
• Inability to satisfy a credential maintenance requirement

To dispute exam results, candidates must provide a specific reason for their dispute and submit a formal appeal to support@ascm.org. 

No, it is a testing industry best practice to not provide this information to candidates. The exam content and any test-related materials are confidential and not available for review.

Visit apics.org/verification and search for your name. The status of your certification(s) will appear in the results. If your employer requires a recognition letter, complete the certification recognition letter template, which can be found in My Account.

Immediately contact PEARSON VUE at 866-583-8949 to open a case. Please note that it can take up to 14 days to process your request.

Once it is processed a resolution will be issued. If you have a case number and it is within 14 days contact Pearson Vue directly, if it is passed 14 days, please contact the ASCM support team for further assistance.

To extend your access you must purchase and schedule your exam. Once it is scheduled, contact the ASCM support team with those details and it will automatically be granted to that date. 

Course access never expires.

The certificate program courses cover 20 hours of education. Total time to earn varies based on the individual. Users may go at their own pace.

Yes, you will earn 20 certification maintenance points upon completion.

No, certificates do not need to be maintained and will never expire.

Members have ongoing access to their badges and nonmembers can use the badge for one year. All learners have lifetime access to their certificates.

Exams can be taken whole year long, except the weekends and official holidays.

Testing is available at PearsonVUE testing centers all over the world and online.  If you’d like to take the exam at a testing center, you can search for a local location.  If you’re interested in pursuing an online exam, simply register and select the option to take your exam online via the OnVUE system.

To reschedule or cancel your exam appointment, make modifications directly in My Account under the Certification section or call Pearson VUE directly. There is a nonrefundable USD €45 rescheduling or cancelation fee. You must reschedule or cancel test center appointments at least 48 hours before your scheduled exam appointment. You may reschedule or cancel your OnVUE (online) exam appointment up to your scheduled exam appointment time. An additional €10 fee will apply if rescheduling by phone. Local taxes may apply.

Regretfully, once the ATT is expired it can no longer be used. Therefore, and as a courtesy to you, you are welcomed to purchase a new exam at the retake price rather than being charged the full first-time exam price.

If you do not pass your exam, you may retake it for a reduced fee. There is a 14-day required waiting period before you may retake the exam.

Short tutorials are available both online at Pearson VUE and testing centers for candidates to review prior to taking the exam. Candidates should review the Pearson VUE Scheduling Process prior to taking your exam.

If candidates miss a scheduled exam appointment for any of the reasons below, contact Pearson VUE within 10 business days of the exam date. Candidates must request to have an incident report opened to document the emergency situation. The call center representative will provide an incident number as well as a fax number to send in the required documentation. Candidates must submit written documentation, in English, in order to have their request reviewed. APICS cannot accept any documentation, all documentation must be submitted to Pearson VUE.

Only the following are acceptable reasons for missing a scheduled exam:

• a serious illness (either candidate or an immediate family member*). General or minor sickness does not qualify. Medical documentation is required for verification purposes.

*Immediate family members include the following individuals: spouse, children, siblings, parents, grandparents

Please contact Pearson VUE directly if you miss or will miss a scheduled appointment due to an emergency. Candidates who have an approved emergency will receive an updated ATT or will be rescheduled. No refunds of the exam fees will be issued.

Testing is available at PearsonVUE testing centers all over the world and online. If you’d like to take the exam at a testing center, you can search for a local location. If you’re interested in pursuing an online exam, simply register and select the option to take your exam online via the OnVUE system.

1. Click on My Account
2. Select Certifications from left menu bar
3. Click Exams button
4. Scroll down to Your Exams
5. Select Reschedule Exam button. You will be taken to the Pearson VUE website
6. Click on Exam name in the Upcoming Appointments section
7. Click Reschedule or Cancel link on the right side of the exam appointment details
8. If rescheduling, choose that you would like to test online at my home or office
9. Choose new take and time

Candidates are allowed 3.5 hours of test time. 

The exam consists of 150 multiple-choice questions (130 operational and 20 pretest). These pretest questions are randomly distributed among the scored items and will be used for statistical purposes only. The pretest items are similar to the scored items on the test, and candidates will not know which items will be scored and which will not. Candidates should answer all exam questions.

The APICS CSCP score range is from 200-350. A score of 300 or higher is required to pass the exam.

You may download an electronic certificate directly from your account within 24 hours following your successful exam. ASCM will notify you when your certificate is available after passing certain exams. This notification will include instructions on how to download a free electronic certificate from your online account. ASCM no longer provides printed certificates however, all electronic certificates are formatted for easy at-home printing and for your local print shop.

The names on the certificates appear exactly as they are listed in the ASCM database. If the misspelling is due to an error in our database, please contact Customer Support at support@ascm.org to request a name correction.

ASCM no longer sends printed certificates. However, you may download a PDF e-certificate through the Certifications (Exam History) section of My Account. A certificate will not be available if your exam has expired or if your certification is no longer active. All electronic certificates have been created to be printer-friendly.   

Email  support@ascm.org to update your name. Proof is required for all name changes. Once your name is updated, you may download am updated certificate through the Certifications section of My Account.