Sector: Utility
In 2014, Sibelga, the Brussels’ distribution grid operator, decided to replace the old system they used to manage the protected customers by a new system to be MIG6 compliant, to archive digitally, to enhance financial accounting and to set up extensive legal, financial and management reporting.
The old system was decommissioned and replaced with a new solution based on an SAP backbone, but with a profound integration between SAP and other applications such as SharePoint and Haugazel (CRM & Billing application of Haulogy). The new application went live successfully on the originally planned date in Nov 2016.
How did Business Consulting help?
Sibelga asked Business Consulting to manage the Migration & Transition and to manage the Integration.
Migration and Transition was paramount for the success of this project, but multiple challenges had to be faced: the amount of data gathered for over 10 years, existing processes that were specifically designed for Brussels, lots of data transformations, multiple source and target systems and important interdependencies between those systems. Business Consulting its goal was to minimize as much of the risk as possible by taking responsibility for:
- Defining the migration strategy;
- Planning, budgeting and scoping the migration track;
- Testing and quality assurance of migrated data using the available BI tools;
- Step-by-step transition planning and coordination of the Go Live.
As for the Integration track, the challenge was equally as steep. Seven internal and external systems and/or parties needed to be integrated to cover the required functionalities. Business Consulting acted as integration lead and was responsible for:
- Coordination, follow-up and communication about system integration;
- Design and implementation of a document management process which reached from Haugazel, via SAP to a third-party print shop and to a SharePoint archive;
- Planning of all integration activities with impact on and from the many involved parties inside and outside Sibelga;
- Set-up of a logging and monitoring solution to ensure the integrity of all integration flows.
Project outcome
A very good understanding and cooperation was established between the Business Consulting and the Sibelga project team. Thanks to this teamwork and the firm commitment of the Sibelga management the predetermined Go Live date was respected.
After having ramped up the new solution’s functionalities, expected business benefits started to be visible:
- Increased flexibility for the billing of different types of clients;
- A more transparent accounting was possible;
- Client documents are now being archived digitally and easily accessible to business users.
Read more about Sibelga on www.sibelga.be.