SOM

Customer case

Sector: Social profit

The employers’ organisation SOM acts as a meeting point for social entrepreneurs and, being a knowledge centre, supports more than 500 organisations and federations in the following social profit sectors:

  • health,
  • welfare,
  • work and
  • housing.

SOM offers its members an extensive range of services, including advocacy, training, individual advice, joint purchasing formulas, etc.

Client requirement

The Board of Directors wanted a review of all aspects of the operation in order to consider changes in the range of services on offer or changes to the operation if necessary, to safeguard the optimal operation and profitability of the organisation.

Approach

  1. Preliminary intake with Steering Committee
  2. Start-up meeting with all employees.
  3. Individual & collective interviews with all employees.
  4. Thorough screening of supply and operation
  5. Synthesis of the findings.
  6. Improvement proposals (strategy, operation & organisation, culture, team roles, growth plan, etc.) and discussion with the steering committee and employees.
  7. Feedback to the Board of Directors

The Board of Directors and employees then asked us to supervise the team for a period of 5 months, in order to implement the improvement proposals in terms of service concept and organisation model, and to create a more effective team that can autonomously anticipate and implement changes.

Results

Whereas previously the group of employees did not have a common ambition and lacked open collaboration, the level of trust has increased and the team welcomes input from one another. This meant that the introduction of a new managing director passed without incident.

Moore Expertise

To ensure that you are progressing in the right direction, our consultants are ready to provide recommendations and implement each plan together with you.

We will also provide the following support:

  • A Quick Organisation Scan (Q.O.S.) to chart your current organisation
  • A clear strategy definition with useful control instruments (KPIs, etc.)
  • Organisational and process optimisation
  • Guidance with any changes with proven models and techniques tailored to your company or organisation

Step by step, we include you in any decisions and improvements to ensure that your organisation can seamlessly incorporate these changes and that you and your organisation are ready to face the future.