Sector: Life Science
Context
A premier distributor of medical devices and technology serving hospitals in BeNeLux & France, with a Distribution Center in Brussels, faced significant operational challenges. An inadequate shopfloor layout contributed to serious inefficiencies in the warehouse, exacerbating storage capacity shortages and non-movers occupying valuable space.
Challenges
Management grappled with low performance and inadequate customer service levels amidst organizational changes, including mergers and acquisitions and the implementation of a new ERP system. Lost customers and operational errors in picking and packing operations compounded the pressure.
How We Helped
In response, we swiftly designed and physically implemented a new Warehouse Lay-Out within six months. We introduced a Warehouse Analytics Dashboard to monitor and enhance overall performance, focusing on reliability and cost. Additionally, we rolled out a new Logistics Team structure, refining roles, functions, and training protocols to align with evolving operational needs.
Results
The impact was profound:
- Order fill rates experienced a structural improvement.
- Productivity surged, leading to enhanced Return on Logistics Capital Employed.
- Warehouse safety and security measures were significantly bolstered.
- Inventory accuracy saw a notable enhancement through cycle counting practices.
- Employee retention rates soared, reflecting a more engaged and empowered workforce.
Curious to learn more? Contact us today to explore how we can tailor solutions for your success!