# Streamlining GMP operations with ERP & LIMS integration

Services: [Advisory](/en/services/advisory)[Supply Chain Consulting](/en/services/supply-chain-consulting)[Planning & Procurement](/en/services/planning-procurement)[Supply Chain Systems & Performance](/en/services/supply-chain-systems-performance)

Customer case

 

 

 



 #### **From paper-based quality control to integrated, compliant operations**

A leading pharmaceutical company producing GMP batches for clinical trials had relied for years on a manual, paper-based quality control (QC) process. As operations expanded across warehouses, laboratories, and QA functions, the lack of system integration led to inefficiencies, increased complexity, and growing compliance risks.

#### **Ambition: Automated, integrated, and compliant QC processes**

To support its global supply chain, spanning both in-house and outsourced production, the company set out to digitize and streamline QC operations. The objective was to integrate ERP and LIMS systems, reduce manual interventions, and establish a scalable, compliant foundation. Overcoming a highly customized systems landscape, legacy interfaces, and low-quality master data was critical to achieving this ambition.

#### **How we helped: From analysis to adoption**

A structured approach started with end-to-end business process mapping and functional analysis to define the target operating model. This included clear integration of LIMS, batch tracking, and quality control processes. A robust business case supported decision-making and secured stakeholder alignment. Throughout the program, strong focus was placed on change and stakeholder management to ensure adoption across functions. User Acceptance Testing (UAT) was facilitated with key users in QA and QC to validate processes, batch flows, and system behavior within LIMS. Comprehensive training materials and documentation supported readiness, while coordinated hypercare ensured a smooth transition post go-live.

#### **Results: Automated QC flow with increased compliance and efficiency**

The QC flow is now fully automated and integrated across systems, without requiring extensive custom development. A successful cut-off and go-live enabled seamless adoption of new functionalities and interfaces. Compliance has significantly increased, while workload and operational complexity were reduced. In parallel, a thorough master data clean-up was completed (including batch data, sample sizes, usage decisions and deviations). This clean-up supported the introduction of a structured maintenance process to ensure long-term data quality and system reliability.

**Looking to digitalize your GMP operations and enhance compliance across your supply chain? Contact us today to learn how we can help you.**

 

 Contact one of our experts

 

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### Joel Wijns

Managing Partner Supply Chain Consulting

 

 

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### Jason Ashton

Director Supply Chain Consulting

 

 

  ](/en/contact)

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